The eLATED Blog: Web/Tech

Position 1

Manager of Global Learning Systems

Do you want to be part of a dynamic team? You can make an impact by joining KPMG.

About KPMG International and the Global Resource Centre

KPMG is a global network of professional services firms providing Audit, Tax and Advisory services, operating in 144 countries with over 137,000 people and with global revenues in 2008 of more than $22billion.

It is a matrix organization and for each key area of Service Category, Industry sector or Infrastructure area, there is typically a separate Global, Regional and National Leadership structure.

KPMG International works at the global level and sets strategy, ensures global consistency and provides expertise to support member firms in the achievement of their business and Employer of Choice objectives. A decision to centralize many of the resources within KPMG International has led to the set-up of the Global Resource Centre in Toronto, which will focus on the provision of Global Marketing & Communications, Learning & Development, Risk, Finance and IT.

About the Global Learning and Development team

A core strategic focus for KPMG International is attraction, recruitment, development and retention of the best professionals in their respective teams, worldwide. Professional development is central to the firm’s Employer of Choice strategy and to achieving critical business results. The purpose of the Global L&D team is to promote greater collaboration and consistency in learning and development efforts at the functional, regional and member firm level, bringing them together into one cohesive and integrated global learning organization.

THE OPPORTUNITY:

The Manager of Global Learning Systems will be responsible for implementing and deploying global technology-based learning systems and processes, including the Adobe Virtual Classroom solution, a learning management system, and a learning content management platform.

To follow best practices for the effective use of eLearning, and support the goal of embedding the use of the virtual classroom in member firms across the world. This will result in a highly successful platform that is fully adopted and appropriately used to support the new and exciting business direction, which includes high growth areas that drive the need for new skills for our professionals, and the ability to “rapidly retool” them on a global basis.

To be successful, the incumbent must be an expert in technology based learning, as well as being able to effectively support member firms and regions, building strong, collaborative relationships around the world.

Additional responsibilities will include:

Implementation of Virtual Classroom learning technology projects and maintenance of the platform

· Initiate VC learning technology projects to support a blended learning strategy.

· Manage global resources/funding for global VC solution.

· Liaise with Global ITS

· Maintain project plans, establish, document and communicate processes and procedures.

· Support the team (internal and external) that provides systems training

· Lead the change management programs that support effective use and high adoption of the VC environment.

· Provide guidance to the overall administration of the platform so that appropriate standard operating procedures are adopted which will ensure effective content, bandwidth, session and user management. This includes potential integration with multiple LMS systems around the world.

Implementation of other eLearning technologies

· Conduct R&D on best practices for LMS & LCMS systems and solutions; participate in building the business case

· Participate in vendor selection process

· Create and maintain project related documentation

· Implement and deploy selected tools and process

Maintain an in-depth understanding of current trends, systems, technologies and practices

· Perform ongoing research through literature searches, tapping into internal and external networks of subject matter experts and participating in relevant industry conferences

· Determine and communicate optimal ways to implement best practices for use of the virtual classroom within KPMG.

Develop, maintain and expand effective working relationships with the international global learning community

· Understand other cultures and their nuances, communicating effectively and respectfully.

· Indentify and work to get buy in from key eLearning stakeholders

· Actively listen, regularly seeking feedback on the effectiveness of service delivery.

· Engage in planning to ensure adequate VC learning systems support for the Functions (Audit, Advisory, Tax) and regions (ASPAC, EMA, Americas).

· Build eLearning adoption in the Functions, consistent with industry benchmarks (e.g., consumption of technology based learning solutions is 30% of overall learning for the assigned function; the function actively uses the appropriate current solutions such as virtual classroom, WBT, etc.).

Promote an “Employer of Choice” environment

· Coach and mentor peers and support an environment that promotes highly motivated individuals and overall job satisfaction.

· Instil high performing team environment, eliciting high employee engagement and open communication.

THE SKILLS AND BEHAVIOURS:

The successful candidate will possess the following experience, skills and behaviours:

· 8+ years of professional experience in hands-on development and implementation of e-learning tools with strong emphasis on the virtual classroom application within a large, complex corporate environment, with global scope preferable

· In-depth understanding of learning systems infrastructure, with a specialty in the Adobe VC platform (knowledge of other systems is required including, but not limited to: LMS systems, other virtual classroom platforms such as Centra and Webex, learning content delivery and standards, mobile learning .etc

· Above average technical skills in MS Office, MS Project, Visio, SPSS, Sharepoint and other collaboration software, HTML, XML

· Strong technology infrastructure knowledge (e.g., servers, networking, middleware, reporting architecture, and technology standards such as SCORM, AICC, and web services standards).

· Ability to collaborate with a network of diverse internal and external colleagues, subject matter experts and business leaders.

· Excellent communication skills, both written and verbal and presentations to senior audiences

· Proven track record in using impact and influencing skills.

· Experience working in a matrix environment

· Analytical, interpretative and constructive thinking with some unstructured aspects

· Undergraduate degree is required; master’s level in a relevant field desirable e.g. Distance Learning

· English; second language highly desirable

· Willingness to travel internationally 20-30% of the time

Position 2

Global Learning Systems Administrator

THE OPPORTUNITY:

The Global Learning Systems Administrator is responsible for providing site and system administration and maintenance for global technology-based learning systems and processes, including the Adobe Virtual Classroom solution, a learning management system, and a learning content management platform. They will also be responsible for training and supporting local/regional administrators in member firms.

To be successful, the incumbent must be an expert in the support of technology based learning, as well as being able to effectively support member firms and regions, building strong, collaborative relationships around the world. This will result in a highly successful platform that is fully adopted and appropriately used to support the new and exciting business direction, which includes high growth areas that drive the need for new skills for our professionals, and the ability to “rapidly retool” them on a global basis.

Additional responsibilities will include:

Site administration and maintenance

· Maintain and administer all globally hosted elearning tools.

· Key maintenance point of contact for vendors on externally hosted systems

· Effectively build and facilitate sessions to train system administrators worldwide.

· Establish, document and communicate system processes and standard operating procedures (SOPs) and training materials.

· Coordinate worldwide network of VC system administrators.

· Support content managers as needed

· Coordinate events and manage bandwidth

· Monitor use of the VC platform, ensuring that standard operating procedures are being used and provide reporting (bandwidth, users etc.)

· Audit and adjust processes to ensure process and data integrity for VC system content management, users, user access/permissions levels, bandwidth and session management, etc. This includes managing a complex structure of sites and sub sites by lines of business and geography

Maintain an in-depth understanding of current trends, systems, technologies and practices

· Participate in vendor selection process

· Provide input on and communicate optimal ways to implement best practices for administration of the virtual classroom within KPMG.

Develop, maintain and expand effective working relationships with the international global learning community

· Understand other cultures and their nuances, communicating effectively and respectfully.

· Actively listen, regularly seeking feedback on the effectiveness of service delivery.

· Participate in project planning to ensure adequate VC learning systems support for the Functions (Audit, Advisory, Tax) and regions (ASPAC, EMA, Americas).

· Appropriately escalate issues in a timely fashion

Support the implementation of other eLearning technologies

· Participate in project planning and implementation for LMS & LCMS systems and solutions

· Participate in vendor selection process

· Create and maintain administration guides and manuals

· Providing operational support to all eLearning systems

Promote an “Employer of Choice” environment

· Coach and mentor peers and support an environment that promotes highly motivated individuals and overall job satisfaction.

· Instil high performing team environment, eliciting high employee engagement and open communication.

THE SKILLS AND BEHAVIOURS:

The successful candidate will possess the following experience, skills and behaviours:

· 5+ years of professional experience in the administration of a virtual classroom application within a large, complex corporate environment, with global scope. Administration experience must be in the context of a complex technical environment with multiple LMS integrations, and the use of data feeds in and out of other systems

· 3+ years experience writing administrator training and standard operating procedures and auditing for system and process integrity

· Strong understanding of learning systems infrastructure and functionality, with a specialty in the Adobe VC platform (knowledge of other systems is required including, but not limited to: LMS systems, other virtual classroom platforms such as Centra and Webex, learning content delivery and standards, ability to understand up and coming technological trends and their potential impact on KPMG’s use of eLearning)

· Exceptional platform skills and ability to facilitate learning in the virtual classroom.

· High level of skill using all Adobe VC features, with strong emphasis on those related to system administration, back office functionality and data feeds.

· Intermediate level of skill in specifying required reports, with basic level of skill in writing queries.

· Above average technical skills in MS Office, MS Project, Visio, SPSS, Sharepoint and other collaboration software, HTML, XML

· Solid technology infrastructure knowledge (e.g., servers, networking, middleware, reporting architecture, and technology standards such as SCORM, AICC, and web services standards).

· Ability to collaborate with a network of diverse and often virtual internal and external colleagues, subject matter experts and business leaders in order to build collaborative teams and achieve results

· Excellent communication skills, both written and verbal and presentations to senior audiences.

· Proven track record in using impact and influencing skills.

· Undergraduate degree in a relevant field is required

· English; second language highly desirable

· Willingness to travel internationally 10% (or less) to establish working relationships face-to-face

Position 3

Global Learning Systems Training Lead

THE OPPORTUNITY:

The Global Learning Systems Training Lead will be responsible for enabling Subject Matter Experts to become excellent virtual facilitators. To embed best practice into the development of materials by global/regionally/local facilitators onglobal technology-based learning systems and processes, starting with the Adobe Virtual Classroom solution followed by a learning management systems and a learning content management platform. To train and support local/regional administrators in member firms.

This individual will also implement blended training best practices train facilitators to make the virtual classroom highly immersive. This will result in a highly successful platform that is fully adopted and appropriately used to support the new and exciting business direction, which includes high growth areas that drive the need for new skills for our professionals, and the ability to “rapidly retool” them on a global basis.

Additional responsibilities will include:

Design, develop and deliver blended learning solutions

· Work with content developers on all steps of ADDIE (Analysis Design, Develop, Implement, Evaluate), with emphasis on blended eLearning solutions.

· Provide best-in-class virtual facilitation techniques and training to instructors

· Administer and track progress toward eLearning certifications, providing coaching and assessment for the completion of certifications.

· Participate in vendor selection and contracting, building positive, effective partnerships.

· Implement and support train-the-trainer programs

Design and deliver change management solutions

· Analyze the sources of change resistance.

· Develop action plans that including training, change management and communications.